Learn more about Telkomsel’s Halo Call Center
Today, everyone needs a contact center like the Halo call center for those who use Telkomsel providers . Because for businesses, it is very important to provide customer service because it can be used as an entrance and also as a bridge or link to help their customers if they experience difficulties.
Because if someone encounters a problem or disruption while using a company’s services, there will be no one who can help you more than the official part of the company. This also applies to all companies operating online today, even one of them is like Telkomsel, which is still gallantly established since ancient times.
What is Telkomsel Halo Call Center?
I’m sure many people have similar questions because they are also curious about what the use of call centers is that really only a few people need when there are only bugs or disturbances. Of course, the existence of this call center is a way for the company to distribute hands in order to help its users if they have problems using the service.
Because the problems experienced by each customer also vary, usually many of them complain about this timecoming to GraPari Telkomsel to ask questions and get solutions to their problems. And this is where the Halo Call Center feature is built, which is to save time and speed up service so you can get usi sunwithout having to go to GraPari.
Due to the increasingly sophisticated technology today, this means that the company can also increase the variety of services according to the needs of its users. So this allows the company to innovate by providing types of services for the users of the Telkomsel provider. The Telkomsel card is divided into several types, such as Halo, Simpati, Loop and As.
With a variety of Telkomsel cards, of course, customers will not only have the same problem, but they are quite diverse. That’s why the company issued an innovation to provide various Halo call center services to effectively solve all the above problems. It turns out that Telkomsel’s variety of call centers is also quite interesting to take a look at.
24-hour call center for Telkomsel users
For Telkomsel users, they don’t need to worry if they experience problems even in the middle of the night. Because the call center created by Telkomsel does have a 24-hour operating system that allows you to contact it at any time if there is a disturbance in your network.
With the Halo call center, of course, you won’t have to leave the house to go to GraPari Telkomsel outlets because you will be served simply by contacting the call center. Although people are aware of the existence of this service, the evidence is that many people do not know exactly how to contact the call center. If you want to contact a service center like this, it can be done for a fee or for free.
The way it can be done if you want to contact the call center is by calling 188 so that postpaid users get free services. As for paid services, it will be felt for Rp300 prepaid users per call if they call 188. There is also an alternative for you if you want to contact him using a different carrier number, namely 08071811811.
Social media-based customer service
For those of you who use social networks like Facebook, Instagram, and Twitter, an account with a username @Telkomsel must be familiar to view, even if not intentionally. Perhaps many of you think that social media accounts are just ordinary social media accounts that are only used by businesses as a formality to showcase their products.
Despite the fact that these social networks are not only limited to that function, because it turns out that Telkomsel created the account so that it is also used as a form of customer service or call center for social network users when they experience problems with Telkomsel providers . So if you can’t or can’t reach Halo’s call center, you can complain about problems via social media.
In order to be able to complain about problems on your card, you can try complaining through one of the social media platforms such as Twitter. This way you just need to send a direct message to your Twitter account @Telkomsel the problem you are experiencing. Later, customer service will provide you with solutions or give answers to the problems you are currently experiencing.
All of you who are loyal Telkomsel customers are highly recommended to follow some Telkomsel social networks because in addition to being able to be used as a call center, you can also get interesting information about the promotions offered from Telkomsel.
GraPari Offline Outlets de Telkomsel
If you’ve tried to contact the call center, either through social media or through Halo’s call center, but didn’t get a good response due to signal limitations. Therefore, the last way you can do to report the complaints you feel is to visit Telkomsel’s offline outlets, namely GraPari Telkomsel.
By visiting Telkomsel grapari, of course, you will be able to get solutions to all the problems you have. Some of the problems or service requests of Telkomsel customers when coming to Telkomsel points of sale are to reactivate the lost number, you can also upgrade the 3G card so that you can enjoy access to 4G services, to replace the new card because the old card is lost.
The advantage if you visit GraPari Telkomsel is that the solution provided from customer service can definitely be solved so that there is clarity and results if you visit the point of sale. Even if it turns out that your problem cannot be overcome, Telkomsel on GraPari will definitely offer other services that can help Telkomsel users, whether you offer new cards or others.
There are several reasons why you do not have to hesitate to contact the Telkomsel service. Because it’s undeniable that many people actually have problems but are lazy to complain to the Halo call center because many of them imagine that they won’t get a clear solution.
Although for Telkomsel users, everyone has also admitted that the services provided through customer service by Telkomsel are very satisfactory and always provide the best solution. This is more than enough to reflect on the quality of this provider. In addition, their friendly service will make their users feel comfortable filing complaints.
Compared with users of other network provider companies, we can see that Telkomsel is the provider that ranks first in the number of users and also in the quality provided. In addition, the quality of the network that can reach all areas of Indonesia is also one of the de facto. In addition, customers are more comfortable with the Halo call center to resolve network issues.