Lazada Live Chat – a simple solution to contact customer service
Lazada’s live chat now seems to be the solution in the face of the problem of ordering goods. Contacting Lazada customer service can actually be done in a variety of ways, from sending emails, calling to sending messages through the app.
It must be admitted that compared to various ways of contacting Lazada, live chat is the best solution. Being one of the largest marketplaces in Indonesia, Lazada understands very well whether you have to provide perfect services and support to customers, both sellers and buyers.
As a rule, customers of buyers are more likely to want to get solutions or information about the problems of available orders, and sellers are often worried aboutthings related to improper payment or return of goods shipped by buyers, of course, with the help of a live chat from Lazada, it will be faster.
If you use other methods to contact Lazada customer service, such as sending an email, it takes quite a long time to reply because the queueis very long, so live chat is the best solution we can use for now when we want to contact Lazada.
How to contact Lazada via live chat
Live chat recommendations from Lazada can be used as an option, if you are currently having problems and need a quick response, you can use this service anywhere and anytime, so you don’t have to worry, here’s how to contact Lazada using the live chat service.
- Go to the Lazada website. To perform a live chat on Lazada, you must first open the site. In addition to opening the site, you can also install the Lazada program. Download the Lazada app through the App Store or Google Play Store, install the app.
- Make sure you already have a Lazada account. When making a purchase, Lazada provides an opportunity to create an account, so do not forget to log into your account, so that later the complaints process is much easier. Whether it’s a website or an app, you can log in directly to your account.
- Keep scrolling down, then look at the lower left. A live chat will be written later. Click on the conversation with the customer service department, fill out all the forms that need to be filled out starting with the e-mail, and others. You can immediately file a complaint and wait for customer service to respond.
Benefits of connecting via Lazada Live Chat
Compared to contacting Lazada via email or dial-up, of course, this live chat option is widely used as an option. There are various advantages that this live chat option has. Here are some of the advantages it has:
- No need to spend money. With this live chat service, we do not need to spend a lot of money, just spend money on data packages in order to quickly solve problems and always connect to the live chat service from Lazada.
- Bisa reacted quickly . If we compare the live chat service with other services, it must be recognized,that if it is possible to respond to a live chat very quickly in order to feel more relaxed and comfortable, and problems can also be quickly solved properly.
- Like the steps above, live chat using the Lazada app is very simple. We just have to scroll, then click and write down what you want to convey. In addition, you can also perform a live chat by searching for this service in the browser, later it will be immediately connected.
- It is more convenient. This live chat service from Lazada has a real-time answer, so we, as customers, will receiveinformation at the right time, and we also do not need to pay full attention to live chat. For example, while working, we can do live chats.
- With the experience of constantly holding gadgets every day, of course, we are used to short texting, so when we are going to complain about something or ask something in a live Lazada chat, we become easier to use.
Problems that can be solved through live chat
When contacting Lazada customer service, in fact, it is not always necessary to solve the problem, since in fact there are various things related to Lazada services that you can ask for this customer service. Here are some of the issues you might ask, such as:
- When buying products from abroad. Marketplace Lazada not onlyallows us to easily purchase local products, but also products from abroad. Sometimes buying this product abroad also faces problems such as not appearing or canceling an order. You can contact customer service directly.
- Whendoing an addition. Lazada also has a replenishment service. As a rule, customers who make complaints are due to the fact that replenishment does not come. If within 1X24 hours the addition you are doing is not included, you can contact the live lazada via chat.
- The question of returning products. In the activity of buying and selling, it is not always possible to get a seller who really handles orders perfectly, sometimes we have to notice that the order is not suitable or the goods being shipped are not suitable, if so, you can directly contact customer service from Lazada.
- The question of the replacement of goods. As a buyer, if the purchased goods are not suitable and you have to wait for the replacement of goods, you must be impatient. If you want to quickly respond to a change of goods, you can immediately contact customer servicefor a note on terka to speed up thesolution to your problem.
Tips forquickly solving a steam problem with Lazada Live Chat
Although contacting a live chat from Lazada can be done very easily, but you definitely want the problem to be solved quickly and even to be solved correctly. In fact, in order for the problems associated with this order to be quickly solved, there are some tips that you can do:
- Describe the problem in detail. In order for the customer service to be well aware of your problem, make sure that you have explained the problem in detail, little by little avoid explaining the problem, because later the complaints will be longer and longer.
- Add an image by submitting a complaint. While it’s a bit frustrating, adding images that are relevant to your problem will make the Lazada customer service live chat easier to understand and check out immediately. Therefore, attach an image when submitting a complaint.
- Make sure that the Internet network is in good condition. Before contacting customer service, be sure to return if you have a good Internet network. Thus, you can stay in touch with customer service until the problem is resolved.
- Without complaining, avoid shortening the words so as not to cause misconceptions. Sometimes, since we want to send a message quickly, we do abbreviations, although this can lead to a misconception. Therefore, avoid shortening notifications.
The live chat feature provided by Lazada is, of course, very useful, especially it does not cost money there, and problems can be solved quickly and very well. Therefore, there is nothing wrong with starting from now on, if there are problems with ordering goods, immediately contact Lazada by live chat.